Returns & Exchanges

At Rutsu, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging and include all original tags and the packing slip to ensure a smooth processing experience.

3

Attach the Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier drop-off point and keep your tracking receipt until your refund or exchange is confirmed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing